Shipping policy

Last updated: September 2, 2026

Lapin Luxury products are primarily made to order and fulfilled through third-party print-on-demand providers.

Because products are produced after an order is placed, your order may require both a production period and a shipping period before it arrives.

1. Order Processing and Production

After you place an order, your products are sent to our production and fulfillment partners.

Production times vary depending on the product, production facility, destination, season, and other factors.

Estimated production and shipping information may be displayed on the Site or at checkout.

Production and delivery estimates are not guaranteed delivery dates.

2. Shipping Destinations

We intend to offer shipping to as many destinations as our fulfillment providers and shipping partners support.

Available destinations may vary by product.

Some products may not be available for shipment to certain countries because of manufacturing, shipping, customs, regulatory, or other restrictions.

If a product cannot be shipped to your selected destination, the available shipping options may be limited or unavailable at checkout.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout when available.

Shipping costs may vary based on:

  • Destination
  • Product
  • Number of items
  • Package size and weight
  • Shipping method
  • Fulfillment location

4. Estimated Delivery Times

Delivery times are estimates and may vary.

Once an order has been produced and transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including:

  • Carrier delays
  • Weather
  • Holidays
  • Customs processing
  • International transportation delays
  • Incorrect or incomplete addresses
  • Local delivery issues
  • Unforeseen operational disruptions

We cannot guarantee delivery by a particular date unless a specific delivery guarantee is expressly stated at checkout.

5. Tracking

When tracking information is available, it will generally be provided through the email address associated with your order.

Tracking information may take some time to update after a shipment leaves the production facility.

6. Multiple Products

If your order contains multiple products, items may be produced or shipped separately.

As a result, you may receive multiple packages and tracking numbers for a single order.

You will not necessarily be charged additional shipping simply because your order arrives in multiple packages unless otherwise stated at checkout.

7. Incorrect Addresses

Please carefully review your shipping information before completing your purchase.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error shortly after placing an order, contact us as soon as possible. We will make reasonable efforts to correct the address before the order enters production, but we cannot guarantee that changes will be possible.

8. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If you still cannot locate the package, contact us and we will work with you and the applicable carrier or fulfillment provider to investigate.

If a package is confirmed to be lost in transit, we will determine the appropriate resolution based on the circumstances and the policies of our fulfillment and shipping providers.

9. International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are outside of Lapin Luxury's control and are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

International shipments may also experience customs-related delays.

10. Shipping Restrictions

Certain products may have shipping restrictions based on destination, product characteristics, carrier requirements, or applicable laws.

If a product cannot be shipped to your destination, we may need to cancel and refund the affected portion of your order.

11. Contact Us

If you have questions about your shipment or believe there is a problem with delivery, please contact:

Lapin Luxury / KR Studios LLC
Email: contact@lapinluxurystore.com

Please include your order number whenever possible.