Refund & Return Policy
Last updated: September 2, 2026
At Lapin Luxury, most of our products are made to order specifically for you. Because our products are produced on demand, we generally do not accept returns or exchanges simply because you changed your mind or ordered the wrong size, color, or design.
We do, however, want you to receive a product that arrives in good condition and is made correctly.
1. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, misprinted, or substantially different from what you ordered, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- Photographs of the product packaging when relevant
In most cases, you will not need to return the defective or damaged item.
After reviewing the issue, we may provide a replacement at no additional charge or issue an appropriate refund.
Because our products are fulfilled through third-party print-on-demand providers, we may need to submit the issue to our fulfillment provider for review before a replacement or refund is approved.
2. Wrong Size or Color Ordered
Please carefully review product descriptions and sizing information before placing your order.
Because our products are made to order, we generally cannot accept returns or exchanges when:
- You selected the wrong size
- You selected the wrong color
- You selected the wrong product
- You changed your mind
- You no longer want the product
We strongly recommend checking the sizing chart and product details before completing your purchase.
3. Personalized or Custom Products
Customized and personalized products are made using information provided by the customer.
We generally cannot accept returns or exchanges for personalized products when the product was correctly made according to the information submitted by the customer.
If we made an error in producing the personalization, or the product otherwise arrives damaged or defective, please contact us within 30 days of delivery.
Nothing in this section limits any cancellation, return, refund, or other consumer right that cannot legally be excluded in your jurisdiction.
4. Packages Lost in Transit
If your order appears to have been lost in transit, please contact us as soon as possible.
We will investigate the shipment and, where appropriate, work with our fulfillment and shipping providers to determine the available resolution.
Depending on the circumstances, we may provide a replacement or refund.
5. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, we may be unable to provide a free replacement.
If the package has not yet entered production, contact us as soon as possible and we will do our best to assist.
6. Exchanges
Because products are made to order, we generally do not offer exchanges.
If you receive a defective, damaged, or incorrectly produced product, please contact us instead so that we can determine whether a replacement is appropriate.
7. Refunds
If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider.
8. International Orders
Customers outside the United States may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.
These charges are generally not refundable by Lapin Luxury unless required by applicable law.
9. Legal Rights
This policy does not limit any mandatory refund, cancellation, return, warranty, or consumer-protection rights that apply to you under the laws of your jurisdiction.
Where applicable law gives you rights that are more favorable than the terms of this policy, those rights will apply.
10. Contact Us
To request assistance with an order, contact:
Lapin Luxury / KR Studios LLC
Email: contact@lapinluxurystore.com
Please include your order number and a description of the issue.